Contact Us

Have questions about Carnival? We're here to help! Reach out to our support team.

Get in Touch

Email Support

Get help via email

support@carnival.com

Live Chat

Chat with our team

Available 9 AM - 6 PM EST

Phone Support

Call us directly

+1 (555) 123-4567

Support Hours

Monday - Friday9:00 AM - 6:00 PM EST
Saturday10:00 AM - 4:00 PM EST
SundayClosed

Emergency Support: For critical issues affecting live events, we provide 24/7 emergency support via email.

Office Location

Carnival Gaming HQ

123 Gaming Street
Tech District, Suite 456
San Francisco, CA 94105
United States

Send us a Message

Before contacting support:

  • • Check our Help Center for common questions
  • • Include relevant details (event ID, error messages, etc.)
  • • For billing issues, include your account email
  • • For technical issues, mention your browser and device

Frequently Asked Questions

Game Pass System

Learn about purchasing and using game passes for events

Learn More

Event Management

How to create and manage gaming events

Learn More

Billing & Payments

Payment methods, refunds, and billing questions

Learn More